Store Policy

When Will I Get My Order?

You Will Receive Your Order Within 3-7 Days Once Your Order Is Processed. Please Expect 1-3 Days For Your Order To Be Processed. 

[Covid-19] When Will I Get My Order?

Our Fulfillment Times [For All Products/T-Shirts/Phone Cases/Etc.] May Be Longer Than Usual And May Continue To Increase Until Things Get Back To Normal.

We're Seeing Delays In Our Supply Chain, Including Distributors And Shipping Carriers So Please Be Patient With Puntastic, Keep Calm And Carry On.

Where Will My Order Ship From?

We Work With Our Supplier In Latvia Who Will Do All Of The Quality Control Checks Before Sending Out Your Product.

My Order Should Be Here By Now, But I Still Don't Have It. What Should I Do?

Before Getting In Touch With Us, Please Help Us Out By Doing The Following:

Check Your Shipping Confirmation Email For Any Mistakes In The Delivery Address

Ask Your Local Post Office If They Have Your Package

Stop By Your Neighbours House In Case The Courier Left The Package With Them
If The Shipping Address Was Correct,

And The Package Wasn't Left At The Post Office Or At Your Neighbours,

Get In Touch With Us At Contact@Puntastic.Co.Uk With Your Order Number.
If You Did Find A Mistake In Your Delivery Address, We Can Send You A Replacement Order, But Shipping Will Be At Your Own Cost.

How Do I Track My Order?

You’ll Receive A Tracking Link Via Email When Your Order Ships Out. If You Have Any Questions About
Your Tracking Or Shipment, Drop Us A Line At Contact@Puntastic.Co.Uk.

I Received A Wrong/Damaged Product, What Should I Do?

We’re So Sorry If The Product You Ordered Arrived Damaged. To Help Us Resolve This For You
Quickly, Please Email Us At Contact@Puntastic.Co.Uk Within A Weeks' Time With Photos Of The
Damaged Product, Your Order Number, And Any Other Details You May Have About Your Order.
We’ll Get Back To You With A Resolution As Soon As Possible

What’s Your Return Policy?

We Don’t Offer Returns And Exchanges, But If There’s Something Wrong With Your Order, Please Let
Us Know By Contacting Us At Contact@Puntastic.Co.Uk!

Do You Offer Refunds?

Refunds Are Only Offered To Customers That Receive The Wrong Items Or Damaged Items. If Any Of
These Apply, Please Contact Us At Contact@Puntastic.Co.Uk With Photos Of Wrong/Damaged
Items And We’ll Sort That Out For You.

Exchanges

At This Time, We Don't Offer Exchanges. If You’re Unsure Which Size Would Fit Better, Check Out Our
Sizing Charts—We Have One For Every Item Listed On Our Store, In The Product Description Section.
Though Rare, It's Possible That An Item You Ordered Was Mislabelled. If That’s The Case, Please Let
Us Know At Contact@Puntastic.Co.Uk Within A Week After Receiving Your Order. Include Your
Order Number And Photos Of The Mislabeled Item, And We’ll Send You A New One, Or Issue A
Refund!